Our website address is: https://cuscuz.studio
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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SHIPPING
After confirming payment, we need a period of 15 working days (maximum) for production and between 3 to 7 working days for shipping. We ship worldwide with CTT (https://www.ctt.pt). Please, use the below listing to check rates and estimated delivery times.*
Portugal: 5 Eur (About 5 working days)
EU: 6 Eur (About 5 working days)
Other Zones: 7 Eur (About 7 working days)
These are indicative delivery times for the main destinations and do not include customs clearance time, if necessary.*
VAT
All taxes and duties are included in the final price.
MATERIALS/COLORS
CUSCUZ goal is to describe the products at the website as correctly as possible. However, please note that the materials used are mostly wood or other natural-based materials. The fact that it is a material of natural origin and that it is produced by hand makes each piece different. Wood for example has veins, knots that create natural patterns that are impossible to replicate. This makes each piece special. Also don’t forget due to the color settings of your computer, the colors of the products shown in the pictures on the website can differ somewhat from their actual colors. CUSCUZ cannot be held responsible for any such discrepancy.
REFUNDS AND EXCHANGES
No refunds*. Only exchanges. *An exception to missing or damaged shipment.
Once you have received your order, you have 30 days to to contact us if the product has a problem or has not arrived. The right to exchange will be applicable if and when the items returned to CUSCUZ.STUDIO are in the same condition in which they were received, along with the complete original packaging, tags, labels and any other accessory related to the items. Any CUSCUZ product that is returned faulty, damaged, dirty, used or deteriorated will not be refunded and will be available to the client being sent back to the address that the products have been shipped from. If 30 days have passed since your purchase, we can’t offer you a full exchange.All products are built for each customer without the existence of a stock. Because of this, we have decided to not accept the returns.
REPAIR
The basis of this project is zero waste. That’s why we offer a repair service that can be used once free of charge. If you need the service more than once, we will analyze the damage and you will be charged a symbolic amount.
Need help? Contact us at hello@cuscuz.studio
CUSCUZ IS A BRAND BASED ON RESPONSIBILITY
A father and daughter project, handmade with reused natural materials. Since 2015.
CUSCUZ emerged in 2015 as a university project, (at the beginning the project was called #CUSCUZDESIGN, but in 2023 following a new phase of maturity, we re-set for: #CUSCUZSTUDIO), and something told me it could be more than that. I followed my instinct and invited my father to embark with me on a more serious adventure and create a brand. With my ideas and my father’s mastery of manual work, it could only go right.
This is how CUSCUZ was born, a father-daughter project that values each handmade product and the beauty of the unrepeatable. We want, from the beginning, to transmit values that make the relationship between life in society and the environment more harmonious and conscious.
Our shop is based on a made-to-order system. All goods are limited, ethically made in a village in Coimbra (Portugal) and made-to-order after a purchase. Here quality comes before quantity!
CONTACTS
ana@cuscuz.studio
amancio@cuscuz.studio
CUSCUZ IS A BRAND BASED ON RESPONSIBILITY
A father and daughter project, handmade with reused natural materials. Since 2015.
CUSCUZ emerged in 2015 as a university project, (at the beginning the project was called #CUSCUZDESIGN, but in 2023 following a new phase of maturity, we re-set for: #CUSCUZSTUDIO), and something told me it could be more than that. I followed my instinct and invited my father to embark with me on a more serious adventure and create a brand. With my ideas and my father’s mastery of manual work, it could only go right.
This is how CUSCUZ was born, a father-daughter project that values each handmade product and the beauty of the unrepeatable. We want, from the beginning, to transmit values that make the relationship between life in society and the environment more harmonious and conscious.
Our shop is based on a made-to-order system. All goods are limited, ethically made in a village in Coimbra (Portugal) and made-to-order after a purchase. Here quality comes before quantity!
CONTACTS
ana@cuscuz.studio
amancio@cuscuz.studio