CUSCUZ CUSCUZ
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WHO WE ARE

We are a small family business project.
A daughter and a father who work with design and crafts.
Each product is made to order, for each customer.

Our website address is: https://cuscuz.studio

COOKIES

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

SHIPPING

After confirming payment, we need a period of 15 working days (maximum) for production and between 3 to 7 working days for shipping. We ship worldwide with CTT (https://www.ctt.pt). Please, use the below listing to check rates and estimated delivery times.*

Portugal: 5 Eur (About 5 working days)

EU: 6 Eur (About 5 working days)

Other Zones: 7 Eur (About 7 working days)

These are indicative delivery times for the main destinations and do not include customs clearance time, if necessary.*

VAT

All taxes and duties are included in the final price.

 

MATERIALS/COLORS

CUSCUZ goal is to describe the products at the website as correctly as possible. However, please note that the materials used are mostly wood or other natural-based materials. The fact that it is a material of natural origin and that it is produced by hand makes each piece different. Wood for example has veins, knots that create natural patterns that are impossible to replicate. This makes each piece special. Also don’t forget due to the color settings of your computer, the colors of the products shown in the pictures on the website can differ somewhat from their actual colors. CUSCUZ cannot be held responsible for any such discrepancy.

 

REFUNDS AND EXCHANGES

No refunds*. Only exchanges. ‍*An exception to missing or damaged shipment. 

Once you have received your order, you have 30 days to to contact us if the product has a problem or has not arrived. The right to exchange will be applicable if and when the items returned to CUSCUZ.STUDIO are in the same condition in which they were received, along with the complete original packaging, tags, labels and any other accessory related to the items. Any CUSCUZ  product that is returned faulty, damaged, dirty, used or deteriorated will not be refunded and will be available to the client being sent back to the address that the products have been shipped from. If 30 days have passed since your purchase, we can’t offer you a full exchange.All products are built for each customer without the existence of a stock. Because of this, we have decided to not accept the returns. 

REPAIR

The basis of this project is zero waste. That’s why we offer a repair service that can be used once free of charge. If you need the service more than once, we will analyze the damage and you will be charged a symbolic amount.

 

Need help? Contact us at hello@cuscuz.studio

 

 

 

 

 

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